Support & Contact
We reply to all requests. For fastest support, include a clear description and any error messages.
Getting started
- Install the add-in from the Office Store or your admin.
- Open any email in Outlook and click MailLedger in the ribbon.
- Sign in with your Microsoft 365 account when prompted.
- Choose a suggested folder or search for one, then click to file.
Common issues
- Sign-in keeps appearing — Session may have expired. Sign in again; if it persists, close and reopen Outlook.
- Folders not loading — Check internet and that add-ins are allowed on your network.
- Wrong suggestion — MailLedger learns as you file; you can always pick another folder or search.
- Send & File didn’t move thread — Try filing that email again from the thread.
Billing
Manage subscription in your account settings. Cancel before the next billing date; access continues until period end. Refunds considered case by case.
Send a message
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We’ll get back to you within one business day. If you don’t hear back, email support@mailledger.app or check your spam folder.